Frequently Asked Questions
You must take all reasonable steps to protect the items supplied from loss or damage. You also must consider wet weather options as items cannot be left uncovered overnight. Items returned with damage will be assessed on a case by case basis with cleaning, repair, or replacement costs passed on to you.
We require that you return the equipment in the same condition that it was provided. Furniture must be wiped and free of any food, beverage or external conditions. Glassware, crockery, and cutlery must be rinsed at a minimum and placed in the original packaging. Fabric and linen does not need to be washed, but must be folded and placed in the container provided.
We have recently made it possible to checkout through our website. The process is as follows:
Add to your shopping cart the items you wish to hire.
On checkout, indicate the date/s you require the items for.
- This does not guarentee that the items will be available on your date.
- We will check if your items are available and get in touch to confirm your order. Should your items not be available, we will provide a suitable alternative or a full refund.
Select the correct zone for Delivery only, Delivery & Collection, or Pick up from our warehouse.
- Please view our 'Delivery Zones' page in order to workout which zone you are in.
- Zones are calculated as the distance of the delivery location from our warehouse in Yeronga.
- The prices provided on checkout are for Monday to Friday between 8am and 6pm. If you require outside of these hours, you can still checkout via the website and we will be in touch to confirm the additional costs which will be invoiced seperately.
Pay using the checkout, and we will be in touch within 1 working day to confirm your booking.
If you have any issues or feedback on this process, please get in contact with our team and we can help guide you through the process.